1. Introduction
Naturalcartilage ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our outdoor wellness programs.
We operate in compliance with the Privacy Act 2020 (New Zealand) and applicable data protection principles. By using our website or services, you acknowledge that you have read and understood this policy.
If you have any questions or concerns about this policy or our data practices, please contact us at the details provided at the end of this document.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:
- Complete and submit our contact or enquiry form
- Register for or book a wellness program or session
- Communicate with us by phone, email, or in person
- Request information about our programs or services
The types of personal information we may collect include: full name, email address, phone number, postal address, and the content of your messages or enquiries.
2.2 Automatically Collected Information
When you visit our website, certain information may be collected automatically by our servers and third-party analytics tools. This may include your IP address, browser type and version, operating system, referring website, pages visited on our site, time spent on each page, and the date and time of your visit. This data is used in aggregate form to improve our website and is not linked to individual identities except where required for security purposes.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Please refer to our Cookies Policy for full details of the types of cookies we use and how you can manage your preferences.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our programs
- To process bookings and manage your participation in our wellness sessions
- To send pre-session information and post-session follow-up communications
- To improve our website, programs, and participant experience
- To comply with legal obligations under New Zealand law
- To maintain records of our business activities as required by law
- To contact you about relevant program updates or changes where you have consented
We do not use your personal data for automated decision-making or profiling that produces legal or significant effects.
4. Sharing and Disclosure of Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
4.1 Service Providers
We may share data with trusted third-party service providers who assist us in operating our website and delivering our services — such as web hosting providers, email platform providers, and booking management tools. These providers are contractually obligated to maintain confidentiality and use the data only for the specified purposes.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law, or in response to valid requests from public authorities such as government agencies, law enforcement bodies, or courts of competent jurisdiction.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, personal data held by us may be transferred to the relevant third party. We will notify affected individuals of any such transfer and the applicable data protections that will continue to apply.
5. Cookies
Our website uses cookies to distinguish you from other users and to remember your preferences. This helps us provide you with a good experience and allows us to improve our site. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookies Policy.
6. Data Retention
We retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For programme bookings and participant records, we generally retain data for a period of three years after the last interaction. Contact form submissions and enquiries are retained for up to 12 months unless a booking or ongoing relationship is established. You may request earlier deletion of your data subject to the conditions described in Section 7 below.
7. Your Privacy Rights
Under the Privacy Act 2020 (New Zealand), you have the following rights in relation to your personal information:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right of correction: If you believe the information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
- Right to withdraw consent: Where our use of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
- Right to object: You have the right to object to processing of your data for certain purposes, including direct marketing.
- Right to deletion: In certain circumstances, you may request that we delete personal data we hold about you.
To exercise any of these rights, please contact us using the details in Section 11. We will respond to all verified requests within 20 working days, in accordance with the Privacy Act 2020.
8. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data in transit. Access to personal data within our organisation is restricted to those with a legitimate need to process it.
Despite these measures, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. We encourage you to take reasonable steps to protect your own online privacy.
9. Children's Privacy
Our website and online services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 through our website. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us and we will take prompt steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the date at the top of this policy. We encourage you to review this policy periodically.
Continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.
11. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact us:
- Business name: Naturalcartilage
- Address: 1061/716 Great South Road, Penrose, Auckland 1061, New Zealand
- Phone: +64 9 622 2889
- Email: welcome@naturalcartilage.world
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand (privacy.org.nz).